Please call NHS Somerset Clinical Commissioning Group headquarters on 01935 384000 and ask to be put through to the Complaints Team. For advice and support around the use of health services, Patient Advice and Liaison Service type questions and complaints about health and care services 0161 953 8388 nhscomplaints@manchester.gov.uk Telephone: 0161 213 1750 Email: communicationsmanchester@nhs.net Find … If your enquiry or complaint is about mental health services provided by Greater Manchester Mental Health NHS Foundation Trust, ... or speak to someone for further advice please contact the CCG's PALS and Complaints Team. If you are not redirected in 5 seconds, please click here. Co-production and user involvement; COVID-19 assurance process; Our engagement team; Campaigns. NHS Liverpool Clinical Commissioning Group The Department 2 Renshaw Street Liverpool L1 2SA Tel: 0151 296 7000 Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Every CCG will have its own complaints procedure, which is often displayed on its website. Contact your local authority if your complaint is about public health organisations, which provide services that prevent disease, promote health and prolong life. Parkway 3 Parkway Business Centre Princess Road, Manchester M14 7LU. In cases where the CCG is the commissioner, the NECS Complaints Team will request a copy of the complaint response for monitoring purposes. Telephone. Parliamentary and Health Service Ombudsman. These cookies do not store any personal information. E-mail salccg.involve@nhs.net. Manchester Feedback and Complaints Location: Manchester Town Hall Salary: £21,892 - £24,157 . Salford CCG. If your concerns cannot be resolved informally with the practice manager or pharmacist you should contact NHS England on. Or you can complain to the organisation in charge. Contact Us. Complaints. Parkway 3 Parkway Business Centre Princess Road, Manchester M14 7LU. Materials are in 11 translated languages - scan the QR code on the image or go to http://bit.ly/3bJh6P1 Commissioning involves deciding what services are needed for diverse local populations, and ensuring that they are provided. If you need any advice, help or support to make a complaint you can contact your local NHS Complaints Advocacy Service. Telephone 0161 779 8800. Complaints If you need to make a complaint, please let us know as soon as possible so that action can be taken to resolve the problem for you. Manchester Clinical Commissioning Group. Official information from NHS about NHS Manchester CCG including contact details, directions, opening hours and service/treatment details Where a complaint cannot be promptly resolved, we will agree an investigation and timescale with you and keep you informed of progress. How do they deal with complaints? 0161 342 5500. Any cookies that may not be particularly necessary for the website to function and are used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. Well done team! You will now be redirected to the MHCC website, If you are not redirected in 5 seconds, please click here. Independent Help and Advice . Complaints about NHS organisations in England: Quarter 1 2019-20 4 Ambulance Trust 4 Care Trust 4 Clinical Commissioning Group 5 Commissioning region 9 Independent provider 9 Local area team 14 Mental Health, Social Care and Learning Disability Trusts 14 NHS Hospital, Specialist and Teaching Trusts (Acute) 16 Optician 21 Pharmacy 21 Special Health Authority 21 Our data 22 . Tel: 0300 311 2233 (free national number) Email: England.contactus@nhs.net Alternatively, you can contact the team directly on 08000 851067. The CCG has a legal duty to address problems which happen if the service doesn’t deliver to the required standards. Having an integrated health and adult social care service will provide a one stop shop for advice, feedback and support for the residents of Manchester. The CCG’s vision is to improve the health of Stockport with more care that is closer to people’s homes, and by encouraging everyone to take personal responsibility for their health. A service NCL CCG commissions. Manchester history is made as Barry Williams is the first person to receive the COVID-19 vaccine, Pharmacies open across Manchester this Christmas and New Year, North and east Manchester – First 1000 Days of a Child’s Life Fund. You can do this by contacting our complaints manager: Telephone: 020 3350 4567 To discuss your complaint by telephone: Please call NHS Somerset Clinical Commissioning Group headquarters on 01935 384000 and ask to be put through to the Complaints Team. Parkway Business Centre You … If you need to contact the CCG about a new or existing complaint, concern or compliment please email where possible: nhccg.complaints@nhs.net. M14 7LU, Telephone: 0161 213 1750 Telephone: 0161 213 1750 Email: communicationsmanchester@nhs.net Find … Our guide to how to complain if you are unhappy with your GP Practice may help support you with making your complaint. We use cookies on your computer or mobile device to help make this website better. Headquarters NHS Tameside and Glossop Clinical Commissioning Group (CCG) Tameside One, Market Place, Ashton-under-Lyne, Tameside, OL6 6BH. Manchester Health and Care Commissioning is a single commissioner for health and social care, comprising a partnership between Manchester Clinical Commissioning Group and Manchester City Council. Salford Civic Centre, Chorley Road, Swinton, Salford M27 5AW. If you still need to write to us, please use the address on your acknowledgment letter or alternatively call us on 01256 706004 and your call will be directed to a member of the complaints team. News archive; Contact us. Like many other organisations, we have been actively monitoring the development of coronavirus (COVID-19) and its impact on our work. Barnet office Telephone: 020 3688 1795 Email: barccg.quality @nhs.net. CCG is authorised and regulated by the Financial Conduct Authority, Firm Reference number: 829753 https://register.fca.org.uk There is no requirement to use CCG to handle your claim. Stay well; Flu; Help us, help you; Preventing Abusive Head Trauma; Get involved. If the Ombudsman is of the opinion that the CCG can do more to resolve your complaint, they will refer your complaint back to us. The Dudley CCG Complaints Procedure reflects the six principles of remedy as outlined in The Parliamentary and Health Service Ombudsman report, October 2007. A member of the Complaints Team will be able to offer advice and support. Provide as much information as possible to allow NHS England to investigate your complaint. Information should be available and provided to you on how to share feedback, give a compliment or make a complaint. Complaints may be received in written form via letter, email or fax. If you wish to contact the Clinical Commissioning Group formally in writing, via telephone or email please use the details below. We use cookies on your computer or mobile device to help make this website better. If you would like … Tel: 0300 311 2233 (free national number) E-mail: England.contactus@nhs.net Letter: NHS England, PO Box 16738, Redditch, B97 9PT; Complaints about a hospital Address: Parkway Three, Parkway Business Centre, Princess Road, Manchester, Greater Manchester, M14 7LU A complaint is an expression of dissatisfaction or concern about a CCG staff member, about a service which is commissioned by NHS Doncaster CCG or about an action, omission or decision of the CCG that requires a response. The Dudley CCG Complaints Procedure reflects the six principles of remedy as outlined in The Parliamentary and Health Service Ombudsman report, October 2007. This time limit can sometimes be extended as long … To contact the Manchester Feedback and Complaints Service you can complete our online form or alternatively call 0161 953 8388 or email nhscomplaints@manchester.gov.uk You can also write to the service at: Manchester Feedback and Complaints Service, Manchester City Council, PO Box 532, Town Hall, Manchester, M60 2LA Health Advice & Support . Please wait to be contacted: Your GP practice will let you know when it is your turn to have the vaccine. Complaints about GP’s, dentists, pharmacists or opticians. The CCG does not commission primary care. See our pdf Complaints Handling Policy (150 KB) Who can make a complaint? Contact us; Enquiries and complaints; Freedom of information. However, if this is not possible or you aren't happy with the outcome you can pursue a formal complaint via the university complaint procedure. The CCG is run by a Governing Body that meets in public, so everyone who lives in Stockport has the chance to attend and hear discussions and decisions about their health services. This includes the care and treatment you receive in hospital, maternity services, community and mental health services. The new CCG will become the new data controller. Information that has been held previously by Corby and Nene CCGs is transferring to the new CCG (Northamptonshire) on 1 April 2020. Our healthier Manchester; Building better services. Making a complaint to Central London CCG. Al-Shifa Medical Centre Address: 4-6 Copson Street Withington Manchester Greater Manchester M20 3HE Tel: 0161 434 2753 Making sure we handle complaints appropriately is one way in which we can help to improve quality for people across the Huddersfield area. 3rd Floor Lever Chambers 27 Ashburner Street Bolton BL1 1SQ 01204 462 022 Feedback and complaints; Freedom of Information requests; Subject access requests; Media enquiries; Read the latest advice. Landing page to direct residents with complaints, comments and questions. Freephone: 0800 032 2424 Textphone: 01772 227005 Feedback and complaints; Freedom of Information requests; Subject access requests; Media enquiries; Home About us. Clinical commissioning groups (CCGs) were established as part of the Health and Social Care Act in 2012, and replaced Primary Care Trusts on 1 April 2013. Research opportunities; News. These cookies will be stored in your browser only with your consent. Do you wish to submit a request for information under the Freedom of Information Act? If you have a complaint or feedback about the way an NHS service has been commissioned by the CCG, or you have been directly affected by a commissioning decision made by us, please contact North Central London CCG borough office. This is where the Manchester Feedback and Complaints Service can help. We have also been closely following Government Guidance to make sure we look after the health and wellbeing of everyone who works here. CCG are a high quality, clinical NHS health group responsible for commissioning health services for the people of North Manchester. If you need to make a complaint, please let us know as soon as possible so that action can be taken to resolve the problem for you. For example, if you live in Bolton it would be Bolton Advocacy or if you live in Stockport it would be Stockport Advocacy. The CCG has adopted a person centred approach to … The CCG offices and switchboard are open from 08:30 until 17:00 Monday to Friday. Include the following: 1. your name and a valid email or home address for reply 2. a phone number in case we need to contact you for additional information 3. the name, location, and postal address (if you know it) of the service you want to complain about 4. a clear description of what you want to complain about and when this happened 5. any relevant correspondence Nottinghamshire Healthcare Trust on 0115 993 4542 or email complaints@nottshc.nhs.uk NHS services in Nottinghamshire County Tel: 0800 028 3693 and press 1 for the north CCGs (Mansfield and Ashfield, Newark and Sherwood) or press 2 for the south CCGs (Nottingham North … If your complaint is regarding an experience at a provider organisation, the CCG will offer advice on how best to raise your concern in line with the NHS Complaint Process. Job Title: Complaints Support Coordinator. If you have a problem with NHS services, and the CCG have commissioned these services, you can raise problems with them instead of … Independent Complaints Advocacy (ICA) for Manchester residents only. Home Contact us Feedback and complaints. Complaints about GPs, dentists, pharmacists or opticians. To contact the Manchester Feedback and Complaints Service you can complete our online form or alternatively call 0161 953 8388 or email nhscomplaints@manchester.gov.uk, Manchester Feedback and Complaints Service, Manchester City Council, PO Box 532, Town Hall, Manchester, M60 2LA. As a patient, relative, carer or a member of the public, you may have questions about the services we provide and purchase and may need someone to turn to for on-the-spot help and advice. Alternatively, you can contact the team directly on 08000 851067. Find contact details for CCGs. NHS South Manchester CCG. Ole Gunnar Solskjær has dismissed complaints from Jürgen Klopp and José Mourinho regarding the number of penalties Manchester United win, … A tram running in Manchester city centre. Job Description: This will include dealing with enquiries from a range of customers, both internal and external. You will now be redirected to the MHCC website. practice, dentist, community pharmacy, optician), the CCG or NECS Complaints Team will advise the complainant to send their complaint to NHS England for investigation and response. If you would like to make a complaint, send positive feedback, or speak to someone for further advice please contact the CCG's PALS and Complaints Team. NHS Leeds CCG is committed to providing service users, their family members, carers or members of the public with the opportunity to seek advice, raise concerns, compliments and formal complaints about the CCG and its services. This category only includes cookies that ensures basic functionalities and security features of the website. Stockport CCG 07393798116 STOCCG.contactus@nhs.net The Complaints Manager Stockport CCG 4th Floor, Stopford House Stockport, SK1 3XE Manchester CCG 0161 953 8388 nhscomplaints@manchester.gov.uk Manchester City Council, PO Box 532, Town Hall, Manchester, M60 2LA Val Bayliss-Brideaux Head of Engagement Trafford CCG 0161 873 9500 Clinical Commissioning Groups (CCGs) commission most of the hospital and community NHS services in the local areas for which they are responsible. Stockport CCG 07393798116 STOCCG.contactus@nhs.net The Complaints Manager Stockport CCG 4th Floor, Stopford House Stockport, SK1 3XE Manchester CCG 0161 953 8388 nhscomplaints@manchester.gov.uk Manchester City Council, PO Box 532, Town Hall, Manchester, M60 2LA Val Bayliss-Brideaux Head of Engagement Trafford CCG 0161 873 9500 This is where the Manchester Feedback and Complaints Service can help. If you have a comment, complaint or compliment about a doctor (GP), dentist, pharmacy or optician, please contact the practice directly in the first instance. @MHCCPrimaryCare @ManchesterHCC @mcrlco https://t.co/VExsOsSqXX, Maternity safety information for Black, Asian or minority ethnic women is now available from @NHSNW If you live in Greater Manchester, please contact your relevant ICA in your area. Manchester history is made as Barry Williams is the first person to receive the COVID-19 vaccine Pharmacies open across Manchester this Christmas and New Year North and east Manchester – First 1000 Days of a Child’s Life Fund CCG blog; We’re here to help. Official information from NHS about NHS Central Manchester CCG including contact details, directions, opening hours and service/treatment details Manchester Clinical Commissioning Group. Freedom of Information form; Get involved.