Get support with suspicious activity, identity theft or phishing. Manage your cookies. Your purchase was advertised as authentic but is not authentic. My Experience of PayPal Buyer Protection, So Far Aug 11, 2010 I bought an expensive lens on ebay which turned out not to be as advertised – it was obvious from the moment I opened the package. A buyer can file a chargeback 120 days or more after making the purchase. If you pay another way we’ll still try to help, but we recommend everyone uses PayPal’s secure service. If am a buyer? You will not have to accept the return and they will not be allowed to leave feedback. You need to do this within 20 calendar days of opening the dispute. If a seller loses a chargeback after they reimburse eBay or the buyer, they can appeal the eBay decision … Accordingly and notwithstanding anything otherwise in this Agreement, you agree that PayPal may (but shall not be obliged to) at any time and for any reason at its full and sole discretion and without liability: PayPal is not obliged to reimburse you for any costs that you incur to comply with any of PayPal’s requests for cooperation for the purpose of resolving the problem (including, without limitation, costs that you incur to return a SNAD item to the payment recipient or another party as PayPal requests), although sometimes it may reimburse these costs. Report your suspicions to us directly. We monitor every transaction 24/7 to prevent fraud, email phishing and identity theft. I contacted the seller (who is on another continent) and explained the problem, but he would not agree to a refund, so I lodged a dispute with PayPal. Not to worry, PayPal buyer protection has your back here, too! As a non-exhaustive guide, this may include allowing reimbursement for disputes or claims raised outside of the timeframes set out in section 5 for certain purchases (typically purchases agreed to be delivered or performed outside of the timeframe set out in section 5), where we have reason to believe that the buyer did not have a reasonable opportunity within that timeframe to determine that there was a problem with that purchase. Thereafter, the dispute will close automatically and you will not be eligible for PayPal Buyer Protection coverage. PayPal Buyer Protection Story: Jane & Melvin - Duration: 1:51. Below is a non-exhaustive list of ways of resolving your problem without involving PayPal. as to your situation there is little you can do threw paypal becuase their system is completly in favor of the buyer, and arguably, should be that way when … Further … I have been on both sides of this paypal conundrum many times, and YEs there is a $2000 limit for any single transaction with the buyer protection, and anything beyond that and you have to utilize their escrow service. Where a conflict of interpretation arises, these terms override the user agreement to the extent of the conflict. These terms apply to how PayPal Buyer Protection affects you as a payer or recipient (payment recipient) of a payment for a purchase. Protection for Buyers Purchasing High-Cost Equipment or Cars . Your purchase is Significantly Not as Described if it is materially different from the last description of it that you received from the payment recipient before you paid for it (which, for exclusively online purchases, shall be taken to be the payment recipient’s description of the purchase in the relevant online listing) (“. Marsha Collier is a recognized expert on ecommerce, online customer service, social selling, social … The final decision may result in PayPal reimbursing the buyer for the amount of the payment made through PayPal for the purchase (up to the full price of the purchase and (where applicable) original postage costs) and the payment recipient bearing liability to PayPal for that reimbursement. To take advantage of Buyer Protection, we require, among other things, that PayPal accounts be kept in good standing and ask that a dispute be filed within 180 days of your purchase or payment, Terms and Conditions apply.Read Buyer Protection Requirements. Respond to PayPal's request for documentation … If the payment recipient refuses to accept an item sent back to the payment recipient by the buyer at PayPal’s direction), PayPal may award the claim in favour of the buyer, provided the buyer has provided satisfactory evidence to PayPal that the item was sent to the payment recipient at an address supplied to the buyer by PayPal during the claim process. Whether you are the buyer or the payment recipient, for the purpose of resolving the problem, PayPal may request and require you to (and you shall in a timely manner): (i) provide documentary evidence (at your own expense, unless PayPal agrees otherwise) to support your position (including, without limitation, proof of delivery, receipts, third party evaluations and police reports); and (ii) take any other action that PayPal specifies. So if you meet PAYPALS buyer protection then you would be covered BUT you need to read up on it first because as i said its not a 100% guarantee for everything. No guarantees are given. PayPal protection is for PayPal purchases and you are not covered if you’ve made a claim with your credit card company. Attempt to contact the seller to resolve your issue directly before filing a claim through the PayPal Resolution Centre. The condition of your purchase was misrepresented. Remember, we will never ask for any sensitive information. Once you have done so, you should attempt to resolve the dispute directly with the payment recipient. Please also consider section 2 below (Is PayPal Buyer Protection right for me?). Pay for the eligible item from your PayPal account. The move is a dramatic effort by eBay to push buyers to use its PayPal online-payment service at a time when it faces increasing competition from Google Checkout, a … For example, PayPal may require you to return the item to the payment recipient under section 6. I bought an item from America about 2 weeks ago and the seller claims it can take upto 40 days for post from America to the uk, I don't think I have ever waited more than.7 days before. Your seller may be experiencing stock problems and may ask you if you would either like to wait, or prefer a refund. PayPal Buyer Protection is neither a product warranty nor a service warranty. The recipient’s address, showing at least the city/county or postcode (or international equivalent). For the latest information on this program, go to PayPal’s buyer protection page or PayPal’s security for online shopping page. Buyers are encouraged to deal directly with sellers to resolve the dispute. the conditions for reimbursement at section 4 will still apply (including, without limitation, the timeframe for raising a dispute set out in section 5b). 3 What happens when PayPal makes a final decision in favour of the buyer…. The Buyer must reply to any questions asked by PayPal in regards to the PayPal Buyer Protection Claim within 10 days. It's important to read the entire policy carefully because there are very specific significant limits to the refund policy. Sometimes we may be able (but shall not be obliged) to waive your liability for the reimbursement for other reasons (at our full and sole discretion). The amount of the refunded payment will be deducted from your PayPal account. You may also look to resolve a problem directly with the payment recipient by filing a dispute through the PayPal Resolution Centre. Fraudulent claims and abusive buyer behaviour. A buyer must open a dispute via the PayPal Resolution Centre within 180 days of making the payment. If you continue to browse, we'll use cookies that make our site work, improve performance and customise your experience. 2 Is PayPal Buyer Protection right for me? It may be more suitable for your particular needs and prospects to resolve your problem without involving PayPal. Whether you are the buyer or payment recipient, you acknowledge that the Services may be used as a method of payment for a wide and complex variety of types of purchases, both online and offline. The final decision will always be communicated in writing (which may be by email). Whichever way you attempt to resolve your problem, it may involve you taking an irreversible action, which could harm your prospects of resolving your problem in another way, so please consider your options carefully. We received 2 emails from the seller (overseas) that urged us to be patient due to shipping delays as a result of heavy volume around the holidays. The user agreement for the country where you are registered with PayPal as resident forms part of these terms. Your purchase was correctly described but did not meet your expectations. If an order doesn't arrive or match the description, we'll reimburse the full cost of eligible purchases and paid delivery costs (where applicable). Your purchase was damaged during postage. If your payment is not eligible under PayPal Buyer Protection, PayPal is not obliged to make a decision on the claim. These are the terms of a contract between you and PayPal (Europe) S.à r.l et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (“PayPal”, “we” or “us”). If the reason is not as described or a seller fault, and it's after 30 days after delivery, then there's no buyer protection for item not as described returns, so you can just call Ebay and have them escalate it and close it in your favor. The PayPal Buyer Protection Policy applies to eligible eBay transactions and covers INR (Item Not Received) and SNAD (Significantly Not As Described) claims. Your memory protects your login information and lets you pay without exposing your card details. What are the PayPal time limits? You must also have an existing PayPal account that is in good standing and have used this account to pay for the item.