Their focus is on safety-related issues. The uconnect needs the wireless card for navigation. You may need to download version 2.0 now from the Chrome Web Store. JEEP® RAM. The following process explains how I finally unBricked Uconnect 8.4, and successfully booted back into a functional Uconnect system. That led to a lot of dead batteries and frustrated owners. Well being out of warranty, I don't feel like spending that money on a new one. Please enable Cookies and reload the page. I had the truck in for warranty work and Dodge told me they would install it for $150, I … MOPAR® SRT® FIAT® ALFA ROMEO. For years owners have had issues with the system booting up into a blank (black screen), flickering during use, becoming slow to respond to touch inputs, and randomly rebooting and forgetting all of the user presets. Thanks lilschmied. Due to the Uconnect failure, I no longer have a functioning radio AM/FM/XM nothing! I will try it in the morning, but the first fix, was as advertised, so I'm finally hopeful. Uconnect said they are trying to get an OEM (New) one expedited and sent to the dealer. Uconnect 8.4A Key Features NOTE: The 8.4Aand 8.4AN appearance is the same, but the listed features provide the differences. 2/13/18 4:40PM. My system came back after a hour of driving very annoying when you need the nav system for areas that you never been in before ad to stop and get out my map. Little or no information was made availabe to owners wondering what the hell was going on. Major class action law firms use this data when researching cases. Door should stay open the entire time. Or turn off the car and hop on your bike instead. Check all the fuses, make sure they are seated. The Center for Auto Safety (CAS) is a pro-consumer organization that researches auto safety issues & often compels the US government to do the right thing through lobbying & lawsuits. • Once again the dealership said it had fixed the system, but the screen went black again after the plaintiffs picked up the car.In July, the dealership again replaced the Uconnect system that allegedly experienced even more issues that prevented the plaintiffs from controlling their heating, air conditioning and navigation. That's a tough pill to swallow considering that's the only way some Ram owners can control the temperature in their vehicles, connect to their phones, use the vehicle's voice assistant, turn on the radio, check the rear backup camera, or use the built-in navigation. It's not cheap if you're out of warranty. With a black, unresponsive screen, owners are left without a way to control the radio, navigation, remote locking, climate control, and other important features. The bad part is I’m sitting in my truck on the driveway and left my beer in the house. And an over-the-air update just made things worse, destorying any shred of consumer confidence that was left. In other words, if you have NAV units, you either need a new truck or a new radio to fix it. I tried to update my radio through the uconnect site almost a year ago via usb and it kept getting stuck and failing on the wireless air card step. Each time it'd force owners to turn off their cars, restart, and just hope for a better outcome. • Open the drivers door, and do three tight circles, driving counter clockwise. FCA US LLC strives to ensure that its website is accessible to individuals with disabilities. 64. There’s nothing quite like singing along to your favorite song only to have the song suddenly stop so everyone can hear your lovely(?) Recommended Articles. It's not a good ones, but it's well earned. At this point I simply wanted to get my Uconnect system back to partially functional order until I could get my vehicle in for service. Another way to prevent getting this page in the future is to use Privacy Pass. The Uconnect® 12.0 NAV offers the option of an advanced, 12-inch touchscreen available on the 2021 Ram 1500. Love listening to music in 34 second spurts for the last 2 days. Stay connected with full-screen Navigation, music and hours of on-demand content. Follow us on Instagram; Follow us on YouTube; Follow us on Twitter; CHRYSLER. There's growing concern that some sort of electrical overstress is messing with airbag control units (ACU) in certain Ram trucks. Participant. Or turn off the car and pull the uConnect fuse. A judge partially granted Chrysler’s motion to dismiss which means this case will continue in Kansas, but not as a nationwide class-action. Im now paying extra for service's I cannot access due to the faulty screen. So from the radio, to XM, to the USB, and so on. I went to the website and downloaded the update. They did not have any way of tracking them either. 4. This problem has been reported by owners of the following generations. Uconnect® Access; SiriusXM Guardian™ FOLLOW US. Farmington, Outing. So, due to the problems I have been having with my head unit in my 2015 Ram 1500; completely freezing, navigation being completely wrong, etc., I decided to update to the newest firmware from UConnect. singing voice. CarComplaints.com is a free site dedicated to uncovering problem trends and informing owners about potential issues with their cars. Performance & security by Cloudflare, Please complete the security check to access. uConnect Freezes and Leaves a Blank Screen That Doesn't Work, Ram Generations Where This Problem Happens, More Information About The Affected Models, 1st Generation ProMaster City (2015–2020). After doing research, this is a common issue it seems and most people need to get their radio replaced. When [the screen goes blank] you lose all information on your radio, phone, navigation system very annoying. Please remove the USB stick to reset." There's A Fix For The Chrysler UConnect Rebooting Problem But It's Just A Band-Aid. They also said the problem was regional to the northeast US and Canada and was limited to vehicles with the uConnect 4C NAV and 8.4-inch touchscreen. The fix for the NAV, as told to me by the UConnect rep. Find an open area (Field, big parking lot) with no electrical lines or nearby cell towers transmission sources, etc. @UconnectCares I despise you with every fiber of my being. If you are at an office or shared network, you can ask the network administrator to run a scan across the network looking for misconfigured or infected devices. It failed "Sierra Wireless: bolo file install failed. Each time it'd force owners to turn off their cars, restart, and just hope for a better outcome. The case manager also told me that they are aware of the NAV issue on the units but they do not know which, how, or what. Want to install satellite radio in your truck? Radio and screen would just turn itself off at anytime, and the music that I had down loaded onto a thumb drive would not work unless I rebooted the complete system. The National Highway Traffic Safety Administration (NHTSA) is the US agency with the authority to conduct vehicle defect investigations & force recalls. Consumer confidence was already pretty low in the uConnect system, but FCA's handling just drove it deeper into the mud. The radio also has a fuse that isn't in the fuse box but inline in the engine bay. It also means you can't use the "SOS" feture in an emergency. On June 1, 2016, the dealership replaced the system’s module, allegedly causing the screen to flash back and forth from black to white. We can help you diagnose, and fix, your Ram 1500's stereo problems. The uConnect infotainment system will often boot into a blank screen, becoming unresponsive to the touch, or reboot at random times. Maybe you've experienced this problem. Mine made it less than 30,000 miles. This week, Fiat Chrysler Automobiles sent an over-the-air update to certain 2017 and 2018 Uconnect infotainment systems, which can be found on Dodge, Jeep, Ram, Fiat … The update was going smooth until it got to unit 11the embedded air card. G – hour and a half into it and it locked up at Unit 10 Embedded air card unit percent complete 1%, total percent complete 75%. A Uconnect lawsuit has been filed in Kansas. • Your system is a sophisticated electronic device. customers were not impressed with being kept in the dark. The uConnect team acknowledged the update problem on Febraury 13th and tied it to issues with the ever-so-useless SiriusXM Travel Link feature. The lawsuit points to 3 Technical Service Bulletins (TSB) as evidence Chrysler has known about the defects since 2014. If you are on a personal connection, like at home, you can run an anti-virus scan on your device to make sure it is not infected with malware. We even have how-to's for fixing your Ram 1500's power window motor, installing an engine start/stop button, and resetting the check engine lights. And an over-the-air update just made things worse, destorying any shred of consumer confidence that was left. JA: How many miles are on the Dodge? • Ensure the volume level of the system is set to a level that still allows you to hear outside traffic and emer-gency vehicles. FCA FLEET. Eelpoutguy. • 8.4” Touch-Screen • Navigation-Ready, see your dealer for details • Hands-free/Bluetooth • Touchscreen Climate Controls • SiriusXM™ • Embedded Connectivity (US Market Only) Uconnect 8.4AN Key Features While the automaker pushed out updated to stop the endless rebooting and said they'd work on a longer-term fix. The 2014 Ram 1500 has 8 problems reported for gps/uconnect malfunction. Got a notification there was an update for my 2014. Read about all this, and so much more, here! At this time the problem is believed to be responsible for as many as eight deaths which has sparked an investigation and class-action lawsuit. When I try to update the UConnect software with the provided usb key, I get to step 11 for the embedded air card, and it times out with the error, "Sierra wireless: bolo file install failed. Turn the car off and start it back up again. #uconnect @jeep #jeep pic.twitter.com/6vmuv5BNrl. uConnect has a long list of problems and a short list of not-so-desirable solutions. Safe Usage Of The Uconnect System • Read all instructions in this manual carefully before using your system to ensure proper usage! That ... didn't go over well. Do you have scan tool or … Customers were told to call local dealerships who were just as clueless about the problem or what to do. The uConnect infotainment system will often boot into a blank screen, becoming unresponsive to the touch, or reboot at random times. Try a full capacitive discharge to reset (disconnect battery B+ terminal and ground it for 10 seconds). Posts: 5,063. 13 Posts . DODGE. The endless reboots would continue even if the cars were off and the keys were nowhere nearby. I have the same problem and the only fix is a new unit. Your IP: 128.199.93.105 Completing the CAPTCHA proves you are a human and gives you temporary access to the web property. Average repair cost is $250 at 52,500 miles. Cloudflare Ray ID: 61411e191eb91a4a A UConnect class-action lawsuit was filed in Kansas in early 2018 after an owner’s defective UConnect system was replaced with, you guessed it, another defective UConnect system. Whatever the reason, here's a handful of things you can do to make sure it gets the attention it deserves. In February of 2018, FCA sent out an over-the-air software update that promptly caused thousands of units to endlessly reboot every 45 seconds or so. Should you encounter an issue accessing any content on driveuconnect.com, please contact our Customer … You may want to pull the radio and check for anything that may be loose. The uConnect infortainment system has a reputation. Starting over. How to Install Sirius XM Satellite Radio. While there's no guarantee it affects all the listed model years, most years within a generation share the same parts, manufacturing processes, and problems. Especially since some owners say there wasn't even an option to decline the update. While Ram trucks aren't mentioned by name, you can tell me if any of this sounds familiar. Do a Google to find its location. On its own, the system will switch between input sources. FCA DOCUMENT LINK FOR UCONNECT UPDATE 17.11.07 Looks to be a really nice update that is rolling out in phases. Maybe you're concerned you will soon. Otherwise you'll be left to deal with these problems: One of the main complaints about UConnect is how the system freezes up. Jason Torchinsky . July 15, 2016 at 9:47 pm #1629287. I can't access the heating features which is disheartening since I live in Michigan and its winter time. Just got a failed download message. Format to FAT32. Discussion Starter • #10 • May 11, 2015. to an authorized dealer to repair. Your best to fix these problems? Note: It appears I must have a bad embedded air card, and this is why the updated failed to finish.