position: absolute; VIRGIN Holidays is refunding £203million to customers with cancelled packaged holidays following the coronavirus crisis. You can also check out what changes you can expect to see when travelling and what steps we’ve taken to ensure you have a safe and enjoyable holiday. img { We are continually reviewing our flying schedules, taking into account the Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. height: 20px; padding-left: 5px; line-height: 24px; } color: #D6083B; height: 50px; You can call our team on 0344 472 9499 who can look at options for you. .right .list-unstyled li:after { margin-right: auto; } Virgin Holidays has committed to refund all customers whose package holidays were cancelled due to coronavirus after hundreds of complaints were made over delayed payments. width: 100%; We need to work through amend requests in departure date order so we can prioritise those with the most imminent travel plans, so you may have a longer wait than usual until we’re able to ring you back. display: inline-block; We will try to respond to your email within 24 hours. Coronavirus: Virgin Atlantic cuts 80% of flights, tells staff to take unpaid leave. button.promo-box:hover { } The Covid-19 pandemic continues to have a severe impact on the global economy, our nation and the travel and aviation industry. .header-link{ if the voucher expires on 15 May 2020, the new expiry date will be 15 November 2020. Virgin Australia Holidays COVID-19 (Coronavirus) Updates. Our travel experts are on hand to help you book your next holiday. } background-repeat: no-repeat !important; margin-left: auto; margin-top: 0px; } There must be 1 adult per child under two years of age travelling, please adjust your passenger number, To book online please select a maximum of 9 passengers, to book 10 adults or more please call 0344 557 3978. We will always try to process refunds at the earliest opportunity, for requests before August our maximum timeframe is 120 days. background: rgba(81, 39, 152, 0.05); } Will continue to use in future. width: 40%; TRAVEL AWARE – STAYING SAFE AND HEALTHY ABROAD } Can I get a refund for a cancelled Virgin Australia Holidays package? margin-right: 30px; With the help of one of their members of staff was able to move to 2022 with ease. .covid-footer { } margin-block-start: 13px; .title h1 { position: relative; Depending on how the business is structured in the future, a new owner may honour these credits after administration. font-weight: 300; Future Flight Credits will be available for use on any Virgin Australia flight from 22 October 2020. My refund request was already requested or approved by Virgin Australia Holidays before it went into administration, but I still haven’t received my refund. margin-left: 3px; .logo-header { padding-bottom: 10px; font-size: 12px; .promo-box p{ -webkit-box-pack: justify; color: #512698; #copyright, top: 0; for bookings made … .warning-orange a, .warning-orange a:link, .warning-orange a:visited,.warning-orange a:hover, .warning-orange a:active{ Should you have any further questions please feel free to contact us at enquiries@virginaustraliaholidays.com. .logo-header { Please note: Drivers must be over the age of 21 to hire a car unless otherwise specified. margin-right: 3%; border-top: 1px solid #d0d0d0; display: none; We understand that you may wish to change your holiday plans and we appreciate the need for flexibility. for "breaking the law" by failing to refund passengers. color: #512698; background: #F8F8F8; } REUTERS/Phil Noble. font-size: 15px; float: left; We recently had to change our holiday due to Covid-19. .copy-header { color: white; Our website has thousands of amazing options ready to book and is the quickest and easiest way to book until our retail and contact centre team are on hand. Trans-Tasman and International Short Haul travel. .header-link { Coronavirus: Virgin Atlantic asks staff to take eight weeks of unpaid leave. height: 50px; .header-link a:hover { text-transform: none; We are operating a limited flying programme to Barbados while we work towards resuming normal operation. color: #36424A; width: 90%; } It is your responsibility to inform Virgin Holidays if you have any special requirements for your holiday. } Please note that if your proof of debt claim is accepted by the administrator, you will not be able to use your conditional credit. margin-top: 20px; } More information about being a creditor can be found here: www.deloitte.com/au/virgin and you can contact the administrator by email with any questions you have about being a creditor using this email address: virgincustomers@deloitte.com.au. body.node-type-page #main-wrapper { .paragraphs-item-tabs .paragraphs-item-tabs__navigation { cursor: pointer; Thank you so very much for your patience and understanding in this tough time. } padding: 20px 0; .list-unstyled { But if you need more help, just give us a call on 0344 472 9646. justify-content: flex-start; } border-bottom: 2px solid #F8F8F8; .list-unstyled a { Flights can be booked for domestic travel with Virgin Australia Airlines or Virgin Australia Regional Airlines during the period of administration. width: 75vw; } color: #36424a; width: 100%; We appreciate your understanding. Is my holiday still going ahead as planned? Let’s get started. } Sign up to V-mail. } What are the specific conditions that apply to my Conditional Credit? font-size: 14px !Important; -ms-flex-direction: column; width: 45px; Update on Virgin Australia Holidays. text-decoration: none !important; font-weight: 700; } What happens if I don't use the conditional credit, or due to travel restrictions, I can’t use it? } For the latest travel advice from the Foreign, Commonwealth and Development Office including security and local laws, plus passport and visa information please visit www.gov.uk/travelaware and follow @FCDOtravelGovUK and facebook.com/fcdotravel. } During any payment holiday, interest will continue to be charged and will need to be repaid in the future. If your holiday is more than 6 months away, you may wish to set up a Direct Debit to spread the cost. Rest assured; we will notify you as soon as we know if your holiday has been affected. Following CMA action, Virgin Holidays has committed to refund all customers whose package holidays were cancelled due to coronavirus. } text-transform: none; line-height: 24px; It said schedules will be cancelled until mid-February, joining similar moves by Tui, Jet2 and Thomas Cook. .promo-box img { -webkit-box-direction: normal; You can also check out our FAQs or contact one of our team, please bear in mind you may have to wait a little longer than usual. background: #D6083B; } Domestic travel. font-size: 14px; Log in to Manage my booking where you can message us about your options or you can give us a call. It said schedules will be cancelled until mid-February, joining similar moves by Tui, Jet2 and Thomas Cook. @media screen and (max-width: 414px){ If you booked before 20 April 2020 for travel until 31 January 2021 and you no longer wish to or are unable to travel you may cancel your booking (at no fee). For the latest information on Covid-19 you can check our FAQs here.​. border-radius: 4px; line-height: 22px!important; margin-left: auto; text-align: right; We’re keeping a close eye on both travel restrictions and quarantine rules. Virgin Holidays and Virgin Atlantic are among the travel companies slammed by consumer group Which? text-align: left; } margin-left: 10px; margin-right: auto; The Competition and Markets Authority (CMA) investigated the travel firm after being alerted that some consumers were waiting “an unreasonably long time” to get their money back, with some being told it would take 120 … margin-top: 0px; font-weight: 300; padding: 20px 1px; padding-top: 20px; Future Flight Credits will be for the value of any unused Virgin Australia Holidays Credit Vouchers and can be applied to any flight booking made by the 30 June 2022, for travel up to June 2023. flex-direction: row; text-align: left; } font-size: 26px !important; } background-repeat: no-repeat !important; If you’re unsure, you can delay any additional payments by choosing a new time to travel by requesting a call back in Manage My booking for one of our team to look at options. max-width: 95%; .promo-block { text-decoration: none; } padding-top: 73px; .section-divider { font-weight: 300; } } font-size: 22px ; padding: 20px; height: 0; line-height: 42px !important; Looking for inspiration? vertical-align: top; color: #686868; Cancel my Virgin Australia Holidays or AFL Travel booking. Virgin (Image: PA) ... Covid-19, Manchester's loved and lost We remember the people whose lives were tragically cut short last year 'It was the kind of place you were warned about .paragraphs-item-tabs, .section, .paragraphs-item-accordion { Also loved the honeymoon service they offer, with the link for those looking to donate to it. margin-right: auto; display: flex; margin-left: 10px; } -webkit-box-orient: vertical; We are continually reviewing our flying schedules, taking into account the  Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. .warning-orange p{ content: "|"; When you know your dates and are ready to book, please contact our Guest Contact Centre on 13 67 89 (if calling from within Australia) or +61 7 3295 2296 (if calling from outside Australia) to book. It depends on the terms and conditions in … padding-bottom: 56.25%; h1 { To finalise the amendment, one of our customer advisors will phone you. body.node-type-page #main-wrapper { Our latest advice is right here; whether you have an existing booking or are looking to book your next holiday. div#content-bottom { We are pleased to confirm that an outstanding 1,300 refunds with a value of £4.2m will be processed by the end of 23 October, as planned and communicated to our customers. Subscribe to Virgin Australia V-mail to be the first to know about our best flight specials, Happy Hour sales alerts, holiday packages and partner deals. margin: 0px auto !important; border: 1px solid #d0d0d0!important; } If your trip is going ahead as planned we’ll be sure to give you the latest travel advice and best ways to settle any outstanding balances. .promo-section { We also must consider the continued restrictions in many of the destinations we fly to. tr { "contactType": "customer service" Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel. } Virgin Australia Holidays will be in contact if you hold a Virgin Australia Holidays Credit Voucher and provide details about how to redeem a Future Flight Credit soon. Please visit this page to keep up to date with the Government’s travel advice on returning to the UK, and to register for email alerts. float: left; Future Flight Credits will be for the value of any unused Virgin Australia Holidays Credit Vouchers and can be applied to any flight booking made by 30 June 2022, with all travel complete by 30 June 2023. font-size: 20px !important; Your booking will be cancelled and a credit will be issued in line with Virgin Australia's credit policy (excluding debit and credit card fees and any supplier cancellation fees). position: relative; max-width: 830px; @media only screen and (max-width: 1024px) { margin-bottom: 0px !important; The Foreign, Commonwealth and Development Office and National Travel Health Network and Centre have up to date advice on staying safe and healthy abroad. Explore our destinations and holiday types and save your faves to your very own Wishlist. header.header, If you have a current booking with VA Holidays, there is no change and we'll continue to honour your flights and other elements. } For those requesting a refund in September, we expect it to be processed within a maximum of 60 days, and then reduce to 30 days for refunds requested in October, before returning to normal levels. margin-top: 0px; .section ul { .warning-orange h2 { margin-left: auto; If your booking was made after 21 April 2020. The holidays team can be contacted Monday to Friday (7am to 3pm) by email at enquiries@virginaustraliaholidays.com. } If your Virgin Australia Holidays package was purchased on or after 21 April 2020, the normal Virgin Australia Holidays Terms and Conditions rules and policies applicable to your booking will apply. */. td.header-row { div#menu-trigger, } You do not have to use the Conditional Credit. float: left; height: 20px; text-align: left; margin-left: 0px; } color: white; background: #512698; margin-top: 0px !important; Do check before you book and regularly before you travel for updates as the advice can change. If you have been issued a Conditional Credit. Your rights during the coronavirus crisis Keep informed of current travel health news by visiting www.travelhealthpro.org.uk  } -webkit-box-orient: horizontal; .menu-trigger, LoveHolidays, one of the UK’s biggest online travel agents, has been ordered to refund £18m to more than 40,000 customers after their trips were cancelled due to the coronavirus outbreak. } min-width: 248px; margin-bottom: 15px; In the event you elected to retain your conditional credit but are subsequently required to submit a proof of debt claim, the administrator will advise of this requirement at that point in time. padding-bottom: 9px; .schedule-outer-block { margin-right: 0px; font-weight: 800 !important; img.schedule { font-size: 20px; } padding:11px 15px; list-style: none; Virgin Holidays has committed to paying £203m ($266m) to all customers whose package holidays were cancelled due to COVID-19 after hundreds of complaints were made over delayed payments. -webkit-box-pack: start; text-transform: none!important; If you’re impacted by changes Virgin Atlantic make to their flying programme, we'll email you. font-weight: 800; By continuing to browse the site you are agreeing to our use of cookies. However, please note that some fare inclusions are currently varied as a result of the COVID-19 pandemic, including the onboard catering offering. width: 25px; padding-right: 40px; #block-views-vah-basic-page-slideshow-block, font-size: 10px; .schedule-table span { } float: left; } text-decoration: none !important; display: -webkit-box; letter-spacing: 0px; .right { .block p { .list-unstyled a:hover { .warning-orange h2 { This year has taken its toll on everyone. width: 20px; color: #686868; width: 100%; font-weight: 500; Please see our booking conditions for information or for more information about financial protection and the ATOL Certificate go to the ATOL website at www.caa.co.uk. -ms-flex-pack: justify; left: 0; } About Virgin Holidays Contact us height: 100%; .right .list-unstyled li { margin-right: auto; } See below for further information about your rights if you don’t use your Conditional Credit. .copy-header { color: #512698; Your holiday is protected – many of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. max-width: 90px; .paragraphs-item-html-content, #content { margin-block-end: 4px; margin-right: 10px; } .active-link { You are entitled to submit a proof of debt claim to the administrators and take a position as an unsecured creditor if you wish. } .block img { "@type": "Organization", margin-left: auto; color: #AC4D09 !important; display: inline-block; } If we haven’t notified you of any changes, your holiday will be going ahead as planned but if you prefer to move your holiday to a later time we can help. -webkit-box-orient: horizontal; font-weight: 400; } -webkit-box-direction: normal; float: left; The Virgin Australia Holidays Guest Contact Centre will be available to support your booking until your travel is complete. border: 0; text-align: left; If you purchased your Virgin Australia Holidays package on or before 20 April 2020 for travel until 31 January 2021, you are eligible for a Conditional Credit, which can be used to book other flights with Virgin Australia Airlines or Virgin Australia Regional Airlines, for travel during the administration process. overflow: auto; [CDATA[/* >