After my continuous follow with the letting agent and living with cold water for 2 months when I did not get any responses to my emails and calls I had no other choice but had to stop paying rent for a couple of weeks, thought at least some one would be in touch with me. It meant I didn't have to try and wade through it with my Landlord where communication had totally broken down. Thankfully, I was fully aware that the burden of proof does lie with the landlord and prepared a very clear, detailed and factual case following the excellent advice that is available from TDS. I am very unhappy with the decision and apparently, I can only submit a complaint and wait for them to decide if they want to accept my complaint. I had the unfortunate experience of renting my home to tenants that showed complete disregard to their basic and contractual duty of keeping the home clean and not causing damage. Tenancy Deposit Scheme (TDS) is a Government-approved scheme for the protection of tenancy deposits; TDS offers both Insured and Custodial protection and also provides fair adjudication for disputes that arise over the tenancy deposits that we protect. Tenants should be told how much … The scheme does not apply to rent in advance but it does cover the deposit regardless of who paid it … Had a horrendous landlord who wanted to make all kinds of deductions. It was obvious they did not address my points raised. After providing lots of photos and a full explanation of a dispute with damage caused to my property by my tenant, their resolution was one sided in the tenant's favour. Moving from an insured scheme with a letting agent to a personal custodial scheme. Since the introduction of the Tenancy Deposit Scheme (TDS) on the 6th April 2007 it has been a legal requirement for a landlord to hold a tenants deposit in one of the government approved schemes or to obtain the correct tenancy deposit insurance.. Insured tenancy deposit protection. Avoid. Thank god for TDS who saw through the landlords deceit and cane to the right conclusion. TENANCY DEPOSIT FEES. Five star service, five star team I needed to transfer my deposits from another provider to TDS and after 2 months I was getting absolutely nowhere. He wanted to replace old items with new and claimed accordingly. Welcome We protect your tenancy deposits, with the reassurance that disputes arising at the end of the tenancy will be resolved quickly, fairly and for free. The scheme applies to tenants who rent from a private landlord or letting agent, have an assured shorthold tenancy (which is the case in most tenancies) and who put down a deposit. Particular thanks to Waafa. Landlords did you know with the introduction of the Tenancy Deposit Scheme (TDS) in April 2007, a landlord is NOT permitted to take damage compensation from their tenant’s deposit without proof that any damage or breakages have occurred during the tenancy. Recently our landlord wanted to deduct almost 80% of our deposit for small wear and tear. Insured, where you hold the deposit and pay us a fee to protect it. Very efficient and quick in sorting deposit from ending tenancy agreement. TDS offers both Insured deposit protection, TDS Insured, and Custodial deposit protection, TDS Custodial. Well impressed. Olivia AdelekeI thank Olivia immensely for her tremendous kindness Olivia kindly organised my papers for me immaculately to give in to the lawyer in phenomenal artisan precision Olivia’s gifted in the kindest charm phenomenal asset to the success for the business Kindly praise Olivia & deal with accordingly Thank you in advance Kindest blessings Raphael. Many thanks once again. Without any explanation they just simply said I did not pay my rent so it would be taken off from my deposit. The set up was straight forward, this … Couldn’t thank more for the help! Cathy Edgar was very helpful throughout the process. Only the latest review will count in the company's TrustScore. I don't know what is funnier at this point, the fact that they insist to have gone through the evidence or the fact that from their decision it is more than evident that they didn't. I uploaded the dispute and got a fair and well articulated decision in a reasonable amount of time from Jo. Not only did they deal with our case but also dealt with a couple of other matters completely unconnected and again they showed how good and efficient they are. Very unfair mediation service. There are lots of obvious evidence where we show like the damage the agent/landlord claimed at check out report is shown in check-in the report but TDS still awarded it to the Landlord. Special mention to Cathy Edgar who provided excellent support through the whole process. I can recommend TDS as a safe place for a deposit to be kept. Dispute resolution can involve a number of solutions and does not automatically involve formal adjudication. Jessica Oldham who handled our case was helpful and prompt when dealing with us. 1 Tenancy Deposit Scheme reviews. They were quick to respond & I cannot recommend them enough. Beyond unprofessional-a total disgrace. However, about three months ago I was asked to deal with a dispute involving my nephew and his landlord which was decided by the TDS. It collected all evidence from all parties and adjudicated only after attempting to resolve the matter with the tenants informally. Custodial schemes protect the whole of the deposit during the period of the tenancy. These Regulations will change the way in which you deal with deposits. © 2021 Trustpilot A/S. Tenancy Deposit Scheme, (the Scheme), which flows from the Private Tenancies (NI) Order 2006. With both Custodial and Insured options, we have your deposits covered. My landlord submit literally nothing. Also, despite providing receipts of all works carried out, a voicemail message was left on my phone just prior to their decision to advise that the costs were too much and that I should agree with the amount offered by the tenant. All rights reserved. You have had my County Court judgement papers sent to your service by me since 24 November 2020, at my recent call to the service you could not even find my legal document I sent to the TDS by email at your request nearly 2 months ago. You must place your tenants’ deposit in a tenancy deposit protection (TDP) scheme if you rent out your home on an assured shorthold tenancy that started after 6 April 2007. Their decisions are simply flawed and erroneously made. Tenancy Deposit Scheme If you don’t rent your home on an assured shorthold tenancy, your landlord can accept valuable items (for example a car or watch) as a deposit instead of money. Is there any justice for landlords? TDS breaks the law! How can we help you? The operation of the tenancy deposit service required more direct support with tenants and landlords than originally anticipated throughout most stages of the service from original deposit to final repayment. About TDS: Tenancy Deposit Scheme (TDS) is a government approved scheme for the protection of tenancy deposits; TDS offers both Insured and Custodial protection and also provides fair adjudication for disputes that … This is the first time I have used TDS I would not hesitate to use them again and I would highly recommend them. It's a tedious and time-consuming process. We approached TDS and they made a fair and logical decision and returned us 90% of the deposit. The Tenancy Deposit Scheme (TDS) is a government approved tenancy deposit protection scheme in England and Wales... Read more This supplier doesn’t currently have a deal live on kerfuffle but if you’re interested in them and you would like to be informed when a deal does come available let us know and we'll start tickling them until they concede. Some of their staff are very nice and helpful;- that isn’t an issue but they simply do not know what they are doing. TDS IS NEITHER TRANSPARENT NOR ACCOUNTABLE. How many tenants can survive for 3 months without their deposit back? Court Developments in relation to Landlords’ obligations under The Housing Act 2004. Kelly’s focus within TDS is membership, business development and growth; this encompasses all aspects of new business across both the Insured and Custodial schemes. From the very beginning, Kira Yorke-Wilkinson was so helpful. Very professional and helpful organisation. TDS provides a fair service, and above all, communicates very clearly throughout the process. Why should I have to haggle on costs associated with a tenant who trashed my house in 3 months to force me to end the tenancy?? Very easy to use. Firstly, we knew our deposit was safe with them and then, when we had a dispute with the landlord, they handled it effectively. A huge thank you to Cathy E who was so lovely and so very helpful and understanding during the most stressful time with an unscrupulous landlord who tried to withhold £2550 deposit. Thank you. Thank you so very much Cathy you are a star ⭐️. It is neither fair to the tenant or the landlord and totally unacceptable. What ever happens they would be on the landlords’ side. The deposit you returned to my tenants should in fact have been returned to me to set against the huge costs of damage inflicted on my property by my tenants, my court case outcome in the County Court supports this fact in law. It was resolved within the time scale we had been informed of and I thank the TDS for the service provided. 8 talking about this. I want the money returned to me which you incorrectly awarded to my tenants. I am a Landlord and if I could give it 0 stars I would. Five star service, five star team I needed to transfer my deposits from another provider to TDS and after 2 months I was getting absolutely nowhere. This is usually paid directly into the tenant's bank account. They have considered all the details very fairly. Since the tenancy deposit scheme was set up the Deposit Protection Scheme has protected over 645,000 deposits have been protected with them worth over £480 million. Landlords are now legally required to safeguard their tenants’ deposits with one of three government-backed deposit protection schemes: Deposit Protection Service, MyDeposits and Tenancy Deposit Scheme. Having very recently had my dispute as a tenant arbitrated by the TDS scheme I would like to thank the staff and Cathy Edgar in particular for making the application easy to understand and submit and for keeping us informed throughout the process. I included pictorial evidence in my bundle. I have to thank TDS, unfortunately I was faced with a great injustice, but TDS helped to solve this issue and created justice.Thanks to TDS and dear Jessica Oldham. I can only say my experience dealing with the TDS was an excellent one. Landlords will no doubt be familiar with the obligations imposed on them by the Act and the consequences of failing to fully comply within stipulated deadlines. Kira Yorke-Williams was especially helpful. THIS PROCESS IS BEYOND BELIEVE, Somebody isn’t doing what they are supposed to do. The dispute process was clear and straightforward and we got a decision quickly. On 1 April 2013, Northern Ireland joined the rest of the UK in implementing tenancy deposit protection for private tenants.2 Under the rules of the Scheme all private The Residential Tenancy (Deposit Scheme) (Jersey) Regulations 2014 were enacted under the Residential Tenancy (Jersey) Law 2011 (the "Law") to impose the Scheme, which is a government authorised tenancy deposit protection scheme designed to safeguard tenants' deposits and regulate their return at the end of a tenancy. She kept me informed each step of the process and her communications were helpful, clear and prompt.I was really glad my deposit was protected under TDS, as otherwise I may have not recovered my deposit. TDS did not go through our case properly. They even awarded me less money than the tenant had agreed to. He/she quickly looked at the inventory and the exit form. Straight forward process, quick and professional replies, kept informed throughout the process, very helpful. So, it’s understandable why deposit-free schemes can seem so appealing. Because I only took £100 as a deposit I could only claim for that amount. Development to operate a tenancy deposit scheme in Northern Ireland. The Scottish Government has released results from research with tenants, landlords and schemes as part of a review of the Tenancy Deposit Scheme in Scotland. How deposit-free schemes work. This legislation applies to all properties let on an assured shorthold tenancy … I believe the TDS made a very fair decision in light of the evidence provided by both parties, and we were very happy to receive a substantial amount of our deposit back, and far more then the landlord and the agents wanted to give us. It takes months before you get some of your money back. At the end of a tenancy the landlord must tell the protection scheme they're using how much of the deposit - if not all of it - to release to the tenants. The situation was so bad that we had to contact our local council. TDS has saved me so much trouble from our landlord. I recently had filthy tenants who caused damages in excess of £1000 to my property also thefts of items worth several hundreds of pounds. ZERO. I had submitted all the evidences including I told TDS my wife was severely ill, the reason why I had to do so. Came back with a clear final decision in a quicker than expected timeframe, Only the latest review will count in the company's TrustScore. Tenancy deposit schemes – a review. Our Insured scheme is a little different – your landlord or letting agent will keep your deposit for the duration of the tenancy, and pay us a small fee to protect it. By law, anyone renting through an Assured Shorthold Tenancy in England and Wales (this will apply to most people who rent their property) should have their deposit protected in a deposit protection scheme. By the way, forget the "we perceive the money as being the tenant's" and "landlords have to provide evidence to claim liability to the tenants". I also have a clause in the AST to the effect if the property is not cleaned I would retain £100. We raised a dispute hoping that the TDS description would be accurate and would actually protect us from unreasonable claims. Extremely misleading in regard to their services. But, surprise - surprise, the TDS found the apartment being ok and proceed on charging US for things the landlord was supposed to fix. Thanks to Kira Yorke-Wilkinson . They say you can’t appeal if you think their decision is wrong but they make factually incorrect decisions. They were fair, justified and the system was clear to work. A free inside look at company reviews and salaries posted anonymously by employees. Adjudication was fair and just and will be taking out a scheme as both a landlord through TDS shortly having witnessed a professional, responsive and thorough handling of my headaches. Recently, one of my tenants has left leaving significant damage to the property. It is a slow process when it goes to adjudication which is my only complaint. TDS Northern Ireland is a wholly owned subsidiary of The Dispute Service Ltd, which operates the Tenancy Deposit Scheme in England and Wales and is a key partner providing services to the SafeDeposits Scotland consortium, which operates the largest tenancy deposit I will be protecting my deposits with another provided. So, a judge in a court of law, ruled that my tenants did breach the rental contract by redecorating my property without my permission to an appalling substandard of workmanship, and the TDS thought the best thing to do was award the deposit back to my tenants. Amazing service ! Read 2 more reviews about Tenancy Deposit Scheme (TDS) Only the latest review will count in the company's TrustScore Paul H 6 reviews. Up until very recently I never had to deal with any disputes between tenants and landlords. Wafaa was amazing and SO helpful throughout. All rights reserved. A huge thank you to Fozia and Kira for all of their help and very quick response. Originally being a member of the Insured Scheme, we made a decision to switch to their Custodial Scheme a few years ago which was made so easy due to their Switch team.A special mention to Kelly Wallace, Anam Khan, and John King, who have been incredibly helpful and invaluable in switching our recent acquisitions to the Custodial platform.I would highly recommend TDS. Receipt of my documents by you was confirmed to me by email. The policy, issued to the landlord or letting agent, indemnifies the risk of tenant damage or … I was very happy with the service and would totally recommend it if the landlord is being unrealistic in disputes. Reposit has provided my tenants with a more affordable option than the traditional deposit scheme and at no cost to me, the Landlord. The TDS ignored most of the evidence we sent but claimed the opposite. Excellent independent service and a fair resolution. There is evidence that early education and support provided by schemes is … TDS Resolution is a mediation service helping landlords and tenants resolve rent arrears TDS get it wrong, County Court gets it right. They’ll be responsible for returning your deposit to you at the end of your tenancy - but don’t worry, your deposit is protected for the duration of the tenancy. Extremely helpful and polite people but most importantly efficient. Straightforward to use. Thanks again. Thanks. 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