Royalton Riviera Cancun Hideaway Section (Diamond Service) Swim Up Room 3110. However those little things will not stop you from having the best time and your dream vacation. What was disappointing was that the beach was never maintained. Royalton Riviera Cancun Resort & Spa is ranked #39 among luxury hotels in Maya Riviera & The Yucatan by U.S. News & World Report. The only saving grace was the food. We have seen far better and paid less. There is excellent quality and variety at the buffet, Gourmet Marche, and none of the a la carte dinner options require reservations -- though some do require a wait to be seated. Be sure all your complaints are addressed that everything will be in order on your next visit. I forgot to mention there is a curtain that pulls across to divide the bedroom and bathroom Check prices, photos and reviews. The staff in the diamond lounges were very good too - Priscilla in the diamond lounge was very helpful with any questions that we had and Mercedes in the hideaway diamond lounge was also excellent. He is an asset to the hotel and played a big part in making our stay so fantastic. We chose the diamond club mainly for the battler facility but it was a total disaster - the various battlers we had were unhelpful and disappeared. Royalton Riviera Cancun Resort & Spa: Diamond Club at Royalton Riviera Cancun - See 14 674 traveller reviews, 13,804 candid photos, and great deals for Royalton Riviera Cancun … We had lots of fun and I would definitely return again. Our room was lovely and had all the amenities you would expect. Prices are calculated as of 04/01/2021 based on a check-in date of 17/01/2021. The overall feel is still luxurious. As of Jan 18, 2021, prices found for a 1-night stay for 2 adults at Royalton Riviera Cancun Resort & Spa - All Inclusive on Jan 20, 2021 start from $280, excluding taxes and fees. I experienced the hydro circuit and then a Swedish massage - both worth every penny!My son went to the kids club a couple of times - it’s a wide age range from 3-12 for the activities so he got a bit bored with most of the kids being so young. Weather was great too, only had 1 rainy day! They didn’t expect it and provided a good service regardless.There are no plastic straws here so if you like a straw with your frozen cocktail, I recommend taking a metal one with you. They are already having to re-tile the 7 swimming pools, 2 are being done whilst we are here. Tour of room 5409 at the Royalton Riviera resort in Cancun Mexico. Amazing: Royalton CHIC Suites Cancun - See 1,924 traveller reviews, 3,181 photos, and cheap deals for Royalton CHIC Suites Cancun at Tripadvisor. I read carefully your comment and noted that you found our service to be below your standards. The food is average, there are several nice restaurants. Our favourite was Zen, both the teppanyaki and the standard restaurant. Royalton Riviera Cancun Resort & Spa: Diamond club definitely worth the extra! Incredible hotel, amazing food, entertainment and beautiful beach and views. Bliss. Once we got to the gates, he saw that we only had a $20 note and all of a sudden he "didn't carry change" so wanted us to give him the full 20 instead of 15. It also caused a real divide between diamond/hideaway and regular royalton guests. Check prices, photos and reviews. Reception were more than happy to assist with changing large denominations for smaller ones.I booked into the spa and it was soooo luxurious and relaxing. Oscar, our teppanyaki chef, was the best that we have seen, he put on a great... We stayed here for two weeks in September in a swim up room in the Diamond Club. Royalton Riviera Cancun Resort & Spa: Diamond Club upgrade - Questionable? We are pleased to know that you had your birthday celebration with us and that all our facilities and service met your expectations, especially for our restaurants and fitness center. Now £195 on Tripadvisor: Royalton Riviera Cancun Resort & Spa, Riviera Maya. Royalton Riviera Cancun Resort & Spa - All Inclusive Carretera Federal 307 Tulum-Cancun Km 332,15, Sm31, Mz 03 77500, Puerto Morelos, Quintana Roo, Mexico, 77500 Map Of course nothing happened and they treated us as liars. This sprawling resort’s got lots to keep you busy. Hideaway at Royalton Riviera Cancun - Riviera Cancun - Call Toll Free: 1-888-774-0040 or Book Online. Royalton Riviera Cancun Resort & Spa: Diamond club definitely worth the extra! No travel adaptors are required as everything is charged by USB, including 2 ports in the safety deposit box. We hope you enjoyed a wonderful time with your partner at our resort. The all-inclusive Royalton Riviera Cancun Resort & Spa is a modern property in the popular vacation hotspot of Riviera Cancun. It was phenomenal and there are a lot of selections. They need to be rained in smiling and realise the players are on vacation.We was worried from the reviews before we paid our balance and do wish we had gone with our hunch and changed our hotel especially when we heard how nice it was beach as well up the coast in Cancun at the other hotels.Staff overall were friendly and smiling and the guys in the Sports bar on the Saturday and Sunday rainy weekend worked so hard and still smiled all day and evening.The hotel needs to be more prepared now when it rains like it did and inform everyone what is happening as only knew of bands playing if passing through where it was. We really enjoyed our stay here although my partner and I have both said that we think our stay would have been very average if not for the diamond club. Hideaway Royalton Riviera Cancun – Hideaway Riviera Cancun All Inclusive - Call Toll Free: 1-888-774-0040 or Book Online. Royalton White Sands Resort Royalton White Sands - Montego Bay All Inclusive - Montego Bay, Jamaica ... With Diamond Club™, you'll receive the following upgrades: Dear Rebecca B, Thank you for the time taken to share your valuable feedback regarding your stay. Upgrade to Diamond Club… Our cases were brought to our room within ten minutes.We were in building 9, room 9446 on the top floor. Room layout is good, Beach towels are clean every day.The bad bits - Food, out of the 7 speciality restaurants the only one we had no problems with was the Zen restaurant (Chinese and japanese). It’s right on a palm-backed beach that curves gently around a reef. They just can't seem to get anything right. Be sure they will be motivated even more and thank you for your feedback, your opinion is very valuable to improve our service. This is probably from the natural elements in the air creating damage. Bliss. I would have expected this to be offered especially with diamond club. We would be delighted to have you back anytime soon!Luxury RegardsFrancisco JorgeGeneral Director. It is one of our main goals to provide a memorable vacation to all of our guests. The food at Royalton Riviera is above average for an all-inclusive. Diamond Club guests can … One of ours was useless and the other was good and friendly but a request...How this resort is getting 5 star ratings is beyond me. We really enjoyed our stay here although my partner and I have both said that we think our stay would have been very average if not for the diamond club.Our butler Ramiro was FANTASTIC. Scuba diving and snorkelling are popular, so pack an underwater camera. Any towels left over were not taken away until the next morning. We will be waiting again in your home away from home.Luxury RegardsAlfonso LopezGeneral Manager, We have just returned from our trip to the Royalton, what a holiday it has been! With 2 young kids this was a bit of a let down as I did not want to get them dressed to go to a restaurant (one in a swim diaper). Our butler Ramiro was FANTASTIC. Coco bongo is well worth a visit, was there for my birthday and had one of my best nights out. James and Georgi, Dear James and GeorgiThank you for share your comments on TripAdvisor. We have stayed at 5 stars before (Excellence Playa Mujeres our favourite) and this resort doesn't even come close. Way above the normal taxi price.- pool closures were terribly managed. Please know that we will be contacting you via Trip Advisor messaging, in order to follow up the situations that disturbed you during your stay. They basically have a monopoly on the hotel and it's such a long walk to the main road that you can't get anywhere without using a taxi. Cabs are 40.00- 80.00 us, so if you plan to explore another part of the town/city, plan to do it with an expensive tour that includes transportation. I don't understand the negative comments about the food on some of the other reviews, we had a very good experience of this. Thank you for your recent post on TripAdvisor. LopeZAlfonso, Manager at Royalton Riviera Cancun Resort & Spa, responded to this review. They have really let it go. Search for Royalton Riviera Cancun discounts in Puerto Morelos with KAYAK. Relax by the private Diamond Club™ beach area at Royalton White Sands and Royalton Blue Waters, enjoy preferential reservations at Royalton Riviera Cancun’s famous gourmet restaurants and take advantage of premium room locations with ocean views or swim-out pools at Hideaway at Royalton … Sit back and relax on the beach with complimentary cabanas, umbrellas, and sun loungers. Yes absolutely. Dear MeganGillanFirst of all, congratulations! Hideaway at Royalton Riviera Cancun is ranked #104 among luxury hotels in Maya Riviera & The Yucatan by U.S. News & World Report. Hideaway At Royalton Riviera Cancun: Royalton, Hideaway Diamond Club - Read 6,521 reviews, view 6,736 photos, and find great deals for Hideaway At Royalton Riviera Cancun at Tripadvisor We traveled with 16 guests. The service was good. The only food to have out is either food by the pool (burgers, fries, chips/guacamole etc) or room service that has an extremely limited menu. Dear Gaztoovey1969Congratulations! The selection of sweets is not good. Would definitely return again. We stayed in diamond club travelling with family including 2 children. There were concierges on other floors so you’d get one somewhere Breakfast in the buffet restaurant was outstanding - they have everything and anything. They wanted to charge $15 US just to get to the main gate. There are 10 restaurants on site, along with a coffee shop/café. Not having a sit down breakfast place is super disappointing. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Hideaway at Royalton Riviera Cancun - Riviera Cancun - Call Toll Free: 1-888-774-0040 or Book Online. We knew that seaweed has been a problem for the resorts this year and that the hotel can do nothing about it. Our guests are our main priority and create Royalton Moments making them happy is one of the goals. Find the best deals on resorts, all inclusive packages, and cheap vacation … Diamond Club™ Receive an exclusive vacation experience with an upgrade to Diamond Club™. Booked our own private transfer which was waiting after we arrived at the ever chaotic Cancun airport. And last but not least we had a very unfortunate incident in the Italian restaurant where the waitress lied on us saying that we had to buy a bottle of wine in that restaurant as it was mandatory. We are glad to know you spent your holiday at Royalton Riviera Cancun and our services, facilities and staff meet up with your expectations. Please see our partners for more details. Romantically decorated … With 2 young kids this was a bit of a let down as I did not want to get them dressed to go to a restaurant (one in a swim diaper). This sprawling resort’s got lots to keep you busy. It was great to see and never bothered any guests that we saw. The service around the pool was always faultless. Diamond Club members have their own lounge and can have their butler make restaurant reservations, which might make it a worthwhile option as the a … I would have expected this to be offered especially with diamond club. There’s a separate club for Teens but we have no knowledge of that.The hotel wasn’t overrun with children which we loved - it’s a good mix of couples and families, plus groups of friends, which created a great friendly atmosphere.The staff are what makes this place - every staff member in every job was fantastic and we can’t thank them enough for giving us one of the best holidays we’ve had, Dear LMD3328Thank you for sharing your review of Royalton Riviera Cancun We are glad to know you enjoyed our restaurants, facilities, and service. Umbrellas for shade were very limited though. He literally made our holiday. The premium level of service at Royalton features anticipatory service, exclusive á la carte restaurants and bar, in addition to a shimmering pool and pristine beach area for the sole use of Diamond Club™ guests. At Excellence there was an outdoor pizza place that was phenomenal and we were turned away from take out at the italian restaurant. The butlers are a complete waste. Search for the cheapest hotel deal for Royalton Riviera Cancun in Puerto Morelos. Carlos Lopez who is one of the waiters based at the infinity pool is excellent. The cakes from the bakery in the buffet restaurant were amazing along with the milkshakes made from ice-cream in the coffee shop. Upcoming promotions at Royalton Luxury Resorts Collection. He provided a constant supply of good quality drinks and giving us new cocktails to try everyday. Met some great people, Americans from Texas and Houston we met were great fun and the Canadians who we met from Quebec were very friendly. Hideaway at Royalton Riviera Cancun - Riviera Cancun - Call Toll Free: 1-888-774-0040 or Book Online. On arriving we were in a beautiful room however it faced away from the sea, my husband mentioned this to Gilberto at hideaway guest services and he upgraded out room free of charge and our entire stay to diamond services as a compliment. The staff are extremely good to be fair, polite and friendly mostly. Obviously we were fine as had diamond club but would have been really pissed if we hadn't. So they all ended up herded in to the main very busy pool. The celebrated hotel chain is pleased to offer guests a truly luxurious experience with Diamond Club™. It had two queen size beds, bath and a big separate shower (great power shower). ... Royalton Riviera Cancun - All Inclusive Riviera Maya - Call us Toll Free at 1 (888) 774 0040 or (305) 774 0040. We tipped every couple of rounds - 50 pesos - and they were appreciative. What about the inconvenience we had with no upgrade offered or anything come to that, place was like an ice rink of water, extremely dangerous.Pools were nice but swim up bars all close at 5pm, I didn't wish to go and eat at 6pm and was enjoying late evening sun in pool but no drinks available.The Beach: what a shame, no one has lied about the seaweed on or in the sea, was not swimmable unless you like swimming with a ton of seaweed pulling you down.The Casino: Female Croupiers all miserable and on 2 occasions one of the ladies with long hair think called Alaina almost threw the cards at the players because she made an error and had to pay out after manager over-ruled her. - Check out Tripadvisor members' 13,370 candid photos and videos. This price is based on the lowest nightly price … This premium level of service features the comfort of anticipatory service, exclusive á la carte restaurants and bar areas, as well as the shimmering pool and pristine beach areas for the sole use of Diamond Club™ guests. Room types may vary. Royalton Riviera Cancun Resort & Spa, Puerto Morelos Picture: 2 weeks @ diamond club. Ask stephb168 about Royalton Riviera Cancun Resort & Spa. There were plenty of activities. Receive up to $600 in resort credits. Diamond Club™ Royalton Suites Cancun Resort & Spa offers guests an exclusive vacation experience with an upgrade to Diamond Club™. There was a bit of a seaweed issue before we arrived but it was not bad during our stay. It also meant that when diamond or hideaway pools were closed they shut one of the other pools for the regular guests to be used exclusively by those guests. We enjoyed the range of food available and the choice of restaurants. He literally made our holiday. We hope that we will soon receive it again. Royalton Riviera Cancun Resort & Spa: DIamond club- all inclusive - See 14,534 traveller reviews, 13,669 candid photos, and great deals for Royalton Riviera Cancun Resort & Spa at Tripadvisor. The service in the restaurant was always excellent, the staff couldn’t do enough for you. It was phenomenal and there are a lot of selections. Yes. KAYAK searches hundreds of travel sites to help you find and book the hotel deal at Royalton Riviera Cancun that suits you best. There was a lot of noise from hotel work from 7.00 am and we couldn't sleep at all. The guest service's has completely missed the point of the meaning of the word "service". See 14,661 traveller reviews, 14,280 candid photos, and great deals for Royalton Riviera Cancun Resort & Spa, ranked #18 of 40 hotels in Riviera Maya and rated 4.5 of 5 at Tripadvisor. We paid about 6.00 for a pack of gum and 6.00 for a bottle of water. There are a few stores on the property. We loved staying at this hotel. The gym is so good, managed a few bootcamp sessions the 1st week but the 2nd week we done a couple of trips so didn’t hit the gym so much! Royalton Riviera Cancun ... Diamond Club Luxury Family Suite 1 King Bed and comfortable double … And a little mention too to Isai who helped us throughout our stay in directing us through the huge hotel and making us smile. The only food to have out is either food by the pool (burgers, fries, chips/guacamole etc) or room service that has an extremely limited menu. The mini bar was refilled daily and the room was kept very clean. Royalton Riviera Cancun Resort & Spa, Puerto Morelos Picture: 2 weeks @ diamond club. Dear 478mshThank you very much for sharing your opinion on TripAdvisor, we are very happy to know that you and your family enjoyed a great experience at Royalton Riviera Cancun and enjoyed our facilities, restaurants and food. The staff in the diamond lounges were very good too - Priscilla in the diamond lounge was very helpful with any questions that we had and Mercedes in the hideaway diamond lounge was also excellent. Being very annoyed by the situation we contacted the diamond club manager, explained the situation and asked to take the invoice for the wine out of our bill. The main thing that let the hotel down was the large amount of seaweed. The Mexican restaurant was appalling. It was filled up daily but not if you don’t use it (if you want a stash I’d hide some! Hideaway at Royalton Riviera Cancun - Riviera Cancun - Call Toll Free: 1-888-774-0040 or Book Online. Luxury RegardsFrancisco JorgeGeneral Director. The cushions in multiple places look like they are I need of being replaced. One of ours was useless and the other was good and friendly but a request... How this resort is getting 5 star ratings is beyond me. Oct 2018 - Duration: 8:07. He makes a mean fire coffee! Book online or call 1 (800) 881-7409. Royalton Riviera Cancun All Inclusive - Riviera Maya, Mexico ... Diamond Club Luxury Junior Suite 1 … LopeZAlfonso, Gerente at Royalton Riviera Cancun Resort & Spa, responded to this review, Royalton Riviera Cancun Resort & Spa Features. Diamond Club members have their own lounge and can have their butler make … what a lovely hotel as we went into the lobby. Check in was great (after the horror stories on here I was dreading it!) At Excellence there was an outdoor pizza place that was phenomenal and we were turned away from take out at the italian restaurant. Every request seemed like a chore. The hotel is very nice and the food was fantastic. Choose from the Resort or Diamond Club sections or enjoy the ultimate luxury in our resort within a resort, the Hideaway at the Royalton Riviera Cancun. The grounds were safe. Royalton Riviera Cancun Resort & Spa: Diamond Club - See 14,360 traveller reviews, 13,551 candid photos, and great deals for Royalton Riviera Cancun Resort & Spa at Tripadvisor. - See 14,669 traveller reviews, 13,802 candid photos, and great deals … This premium level of service features the comfort of anticipatory service, exclusive á la carte restaurants and bar areas, as well as the shimmering pool and pristine beach areas for the sole use of Diamond Club… Almost every day he came to find us by the pool to see how we were and if he could get us anything. To give you an idea, we spent around £10-15 a day on tips, and left extra for housekeeping a few times during our stay. And the hairdryer was so powerful which was a dream with my mountains of hair!In my opinion the minibar was poor - it had a basic supply of two beers, three soft drinks, two bottles of water and one small packet of crisps for the three of us. - service in the restaurants was very hit and miss, some of the staff are very good (Erick in dorado, Juan in Ola) whereas others are outright poor. Ask Allison F about Royalton Riviera Cancun Resort & Spa, Ask MeganGillan about Royalton Riviera Cancun Resort & Spa, Ask 478msh about Royalton Riviera Cancun Resort & Spa, Ask georgih175 about Royalton Riviera Cancun Resort & Spa, Ask LMD3328 about Royalton Riviera Cancun Resort & Spa, Ask Gaztoovey1969 about Royalton Riviera Cancun Resort & Spa, Hotels near Royalton Riviera Cancun Resort & Spa, Royalton Riviera Cancun Resort & Spa Rooms, Royalton Riviera Cancun Resort & Spa Pool, Adults Only and Adult Friendly Resorts Puerto Morelos, Puerto Morelos All Inclusive Beach Resorts, Puerto Morelos All Inclusive Beach Hotels, Hotels near Galeria Arte Zissimo arte contemporano, Hotels near (PCM) Playa Del Carmen Airport, We compared the lowest prices from 14 websites, We compared the lowest prices from 17 websites, We compared the lowest prices from 12 websites, We compared the lowest prices from 19 websites, We compared the lowest prices from 15 websites, We compared the lowest prices from 16 websites, We compared the lowest prices from 11 websites. There was a lot wildlife around the hotel due to its location in the mangroves; however, this did not bother us. Dear TheodorosG1984,We would like to thank you for your valuable feedback. - Check out Tripadvisor members' 13,370 candid photos and videos. The bar on the beach had the best service with “Alex”. Royalton Riviera Cancun Resort & Spa: Diamond Club at Royalton Riviera Cancun - See 14,519 traveller reviews, 13,658 candid photos, and great deals for Royalton Riviera Cancun Resort & … We have stayed at 5 stars before (Excellence Playa Mujeres our favourite) and this resort doesn't even come close. Book your next vacation to the Caribbean, Mexico, Bahamas or Central America with CheapCaribbean.com. One day when we were sat around the pool one of the staff came up and offered us a complimentary romantic meal on the beach which was lovely.The negatives about the holiday:- the mosquitoes are a real problem. 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