Top room amenities include a minibar, air conditioning, and a flat screen TV. Royalton Splash Punta Cana, Punta Cana Picture: photo3.jpg - Check out Tripadvisor members' 50,043 candid photos and videos. Nearby attractions include Arena Gorda Beach (0.7 miles), Sky Casino Punta Cana (0.2 miles), and Punta Blanca Mall (0.5 miles). I know that this happened to other guests too, as I discussed it with another guest on the flight home. My family and I travel to the carribean every year since 2007, mostly to Cuba. How can you be a resort in the Carribean without beach volleyball? Located only a short walk away from one of the most pristine and beautiful stretches of Bavaro Beach, Royalton Splash Punta Cana is perfectly situated in a lush tropical setting, offering Royalton’s signature All-In Luxury® features including luxurious accommodations, world-class reservation-free dining, and unparalleled service that perfectly fit into the genuine and magical ambiance of the Caribbean coast. Prices are calculated as of 11/01/2021 based on a check-in date of 24/01/2021. If you think I just got a bad day, I saw the same lines on other days and our check out took almost as long. Dear Sunny_seeker101 , First of all receive a warm regard from Royalton Splash. Memories is further from the beach than Royalton and does not serve premium alcohol unless you upgrade to Diamond Club which some folks did while there. Royalton Splash Punta Cana, Punta Cana: 10 993 hotelekről írt vélemény, 10 618 utasok által készített fénykép és nagyszerű ajánlatok erről: Royalton Splash Punta Cana, amely 46./167 hotelek legnépszerűbb Punta Canában, és a Tripadvisoron 4,5/5 értékelést kapott. Doors slam shut to rooms, people call down the halls... REALLY noisy. Yes, guests often enjoy the park view available here. When I checked into my family suite there was only pop in the fridge. Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast. Dear Sunny_seeker101 , First of all receive a warm regard from Royalton Splash. The staff is what makes this a nice resort. After we questioned this, she offered to check us into our original Presidential Suite, and provide us with bracelets to access the Royalton PC restaurants, provided we sign a waiver indicating that by accepting this accommodation we would not make any claims against the property for our obvious inconveniences. Wondering which property would be best suited? Everything you want to do requires waiting longer than expected, buffet always has a wait to get a table, and then inside you have to wait to get anything. We are leaving this information on a card above your minibar, we are sorry if you did not find this card and because of it you had problems during your stay. It started with the check in, which kept us in line for over 2 hours before we got our room. After settling into our room, we naively called to reserve a restaurant for the next day. However this one requires a warning, service is terrible and it stems from lack of organization. Prices are calculated as of 16/11/2020 based on a check-in date of 29/11/2020. The idea was simple: a weekend getaway with our daughter and her BFF to enjoy the beach and waterpark. Theater Bar at the Memories Plaza. Comments like yours are our best reward. This luxury resort offers the savvy traveler access to a beautiful beach, one of the largest waterparks in the Caribbean, and an abundance of accommodation options with high-quality amenities. After we questioned this, she offered to check us into our original Presidential Suite, and provide us with bracelets to access the Royalton PC restaurants, provided we sign a waiver indicating that by accepting this accommodation we would not make any claims against the property for our obvious inconveniences. This luxury resort offers the savvy traveler access to a beautiful beach, one of the largest waterparks in the Caribbean, and an abundance of accommodation options with high-quality amenities. Alexis at the lobby bar was so nice even made up his own shot for us to take. Which languages are spoken by the staff at Royalton Splash Punta Cana? After settling into our room, we naively called to reserve a restaurant for the next day. And this is bow we learned that Memories Splash changed its name to Royalton Splash. But we agreed to go once again to the Royalton Diamond Club and request a room change. 4. The a la cart (specialty. 5. People crowd around the bar and bud in all the time. I don't know why it takes so long for large groups to check in when our family of four signed papers, got our wrist bands, and was told our room #. : Royalton Splash Punta Cana - See 11,093 traveller reviews, 10,313 photos, and cheap deals for Royalton Splash Punta Cana at Tripadvisor. If you are hungry at night you need to go to the other resort. I stayed at Riu last year and the resort has tables in the water so that people take their drinks with them whereas here people feel compelled to stick around, making it hard for anyone else to get anything. What's the night life like at these resorts? 6. They will implement necessary improvements to continue giving the best possible service to our guests. Does Royalton Splash Punta Cana have any great views? While an apology will not change the outcome of your first impression, we sincerely hope that you will give us the opportunity to help you achieve an experience that will outweigh your potential bad times. We signed up, parked our car and lugged our baggage to our Suite. Towels are plentiful and you are not responsible for your towel like other hotels, this is a great feature and other hotels should implement this. I asked for a receipt of our room charges at check out (which also took over an hour and required us to complain to a staff member to be able to leave) and we still have not. There doesn't seem to be any animation team and there's definitely no kids club at the moment. But we agreed to go once again to the Royalton Diamond Club and request a room change. The resort and grounds are beautiful. Does Royalton Splash Punta Cana offer any business services? It happened because there was no one enforcing the rule of 50% occupancy in the dining hall. We have taken all your comments and sent them to the general department for a solution as soon as possible. They appear to have under gone renovations within the last two years. Royalton Splash Punta Cana, Punta Cana: I would definitely recommend this hotel! Now £122 on Tripadvisor: Royalton Splash Punta Cana, Dominican Republic. Royalton Splash Punta Cana: Memories - See 11,056 traveller reviews, 10,288 candid photos, and great deals for Royalton Splash Punta Cana at Tripadvisor. Lines are kind of long and the buffet doesn't have much organization as one would think but overall had a nice time. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Whilst an apology will not change the outcome of your experience it is our sincerest hope that you will grant us the opportunity of serving you to an experience which will surpass your last. We were on the first floor and the hallway is nothing but an echo chamber with no noise insulation between the halls and the bedrooms. We strive to deliver a deluxe vacation to all of our guests and we appreciate very much your lovely feedback about our facilities, services and entertainment options. If you think I just got a bad day, I saw the same lines on other days and our check out took almost as long. So we drove over to the. They appear to have under gone renovations within the last two years. The attendant at the Royalton Punta Cana Resort said there were no Presidential Suites available, but they could accomodate us for a $40 per night charge for switching (on a $1080 reservation!). The locals left all of their dirty towels, food trays and drink glasses on the beach in the sand. Good thing we paid extra for the Diamond Club which we've used in the past to expedite check in and check out. Finally, we stayed there from Dec 27 to Jan 3, 2020 they book most of the rooms with local people and as such the hotel was at near capacity as was the dining area, no adherence was given to the 50 % COVID rule, tables were pushed together to accommodate groups of 16 people and the line up for food was cheek to jowl with people who had no respect for the 6 foot/ 2 meter physical distance rule. Dear n3ssav, We love to know that you had a fantastic time, and that we could exceed your expectations, especially with our service. Best Vacation: Royalton Splash Punta Cana - See 11,053 traveller reviews, 10,283 photos, and cheap deals for Royalton Splash Punta Cana at Tripadvisor. Only one of our two wake up calls ever came through to us. 3. Diamond Club was locked closed....Hmmmm....Second Point: No Diamond Club at the Splash property even if you pay for it! Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay. The line was still long and had not moved, and a bellhop confirmed there was no Diamond Club attendant. Royalton Splash Punta Cana, Punta Cana Ảnh: Any seafood lovers? Dear n3ssav, We love to know that you had a fantastic time, and that we could exceed your expectations, especially with our service. What are some of the property amenities at Royalton Splash Punta Cana? Royalton Punta Cana Resort & Casino: Royalton/Memories Splash Punta Cana - See 13,480 traveler reviews, 12,501 candid photos, and great deals for Royalton Punta Cana Resort & Casino at Tripadvisor. If you are hungry at night you need to go to the other resort. The buffet needs to add spoons to their napkins so we are not looking for someone to assists every time we want soup or ice cream. Are any cleaning services offered at Royalton Splash Punta Cana? The buffet staff are doing their best and covid doesn't help, I'll give em that. Which room amenities are available at Royalton Splash Punta Cana? However, we understand that individual tastes are not common and that not everyone enjoys the same kind of food. It started with the check in, which kept us in line for over 2 hours before we got our room. Had a nice new yrs getaway. Sincerely, Royalton Splash Team. The attendant clarified we needed to go back to the initial front desk as our room was not at the Royalton, but at The Royalton Splash. We want to thank you very much for taking a moment of your time to share your feedback on TripAdvisor, even though we have not been able to meet your expectations. Memories guests also enjoy full access to the following bars at Royalton Punta Cana located next door: Score. Food is fine, the wings and fries are good, cant complain. Yes, it conveniently offers a business center, meeting rooms, and a banquet room. - Xem 50.021 ảnh chân thực và video về Royalton Splash Punta Cana của các thành viên Tripadvisor Sincerely, Royalton Splash Team. I was shocked our resort would do this during a pandemic. Royalton Splash Punta Cana, Punta Cana dès 148€ sur Tripadvisor: Consultez les 11 089 avis de voyageurs, 10 707 photos, et les meilleures offres pour Royalton Splash Punta Cana, classé n°46 sur 153 hôtels à Punta Cana et noté 4,5 sur 5 sur Tripadvisor. Third Point: Double check the names of the Royalton properties when you reserve (I actually had to change my initial reservation and still got it wrong). Whilst an apology will not change the outcome of your experience it is our sincerest hope that you will grant us the opportunity of serving you to an experience which will surpass your last. / Gorąco polecam! While an apology will not change the outcome of your first impression, we sincerely hope that you will give us the opportunity to help you achieve an experience that will outweigh your potential bad times. We are looking forward to the pleasure of welcoming you again in our Hotel and assure you that you will enjoy superior services and facilities on your next visit. We felt sorry for the staff who always had masks on (even outside) and many of whom seemed uncomfortable with guests not wearing masks or social distancing. more. Royalton and went to the Diamond Club. We have taken all your comments and have sent them to the general department for a solution as soon as possible. When I checked into my family suite there was only pop in the fridge. Whilst an apology will not change the outcome of your experience it is our sincerest hope that you will grant us the opportunity of serving you to an experience which will surpass your last. Also it's important to highlight, our resort has characterized for delivering excellent customer service, and we can assure you it is not our standard. I know that this happened to other guests too, as I discussed it with another guest on the flight home. Splash Pool Bar. The lady at the arcade I forgot her name but her picture is attached was so sweet and you could tell she loved her job and talking to people and making their stay even better. It is also worth mentioning that our Executive Chef works hard to make an extensive and varied menu of luxury dishes, and he usually accomplishes this goal for all our guests. Only one of our two wake up calls ever came through to us. restaurants) is another mess, at other resorts where I stayed a week they let you book 3 specialty restaurants such as Japanese, Italian, Mexican per week. The bad: Check in took almost three hours! What are some of the property amenities at Royalton Splash Punta Cana? Indeed, we spoke to one Quebecer two resorts down who has been to Punta Cana many times and said she paid $1800/person last minute for her resort and booked it last minute when she read from other travellers that their capacities were around 25%. I stayed at Riu last year and the resort has tables in the water so that people take their drinks with them whereas here people feel compelled to stick around, making it hard for anyone else to get anything.